Privacy Policy

1. Introduction & Scope

Lord Mechanical LTD ("Lord Mechanical", "we", "us", or "our") operates the website https://lordmechanical.ca and provides residential and commercial plumbing, heating, gas fitting, and drainage services throughout North Vancouver, West Vancouver, and Greater Vancouver, British Columbia.

This Privacy Policy explains how we collect, use, disclose, and protect personal information in compliance with the British Columbia Personal Information Protection Act (PIPA) and the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA).

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2. Information We Collect

We only collect personal information necessary to deliver our services, respond to inquiries, and dispatch certified technicians to your location. This information includes:

• Contact Information: Your name, phone number, email address, and service address/postal code.
• Service Details: Information about your plumbing or heating system, symptoms of mechanical issues, service history, and appointment preferences.
• Billing & Payment Data: Invoicing address and payment confirmation necessary to complete transactions (we do not store raw credit card numbers on our website).
• Technical Data & Analytics: IP address, device type, browser information, and website usage statistics collected via cookies and analytics tools.

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3. How We Use Your Information

We use the information collected for legitimate business purposes, including:

• Dispatching licensed Red Seal plumbers and technicians to your property.
• Providing accurate upfront quotes, estimates, and project consultations.
• Responding promptly to 24/7 emergency service calls and web form requests.
• Sending appointment reminders, service updates, and invoices.
• Improving our website performance, service quality, and customer experience.
• Complying with legal, safety, and regulatory requirements in British Columbia.

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4. Google Ads & Marketing Disclosure

We utilize Google Ads and related advertising technologies (including Google Lead Forms, Call Extensions, and Google Analytics) to connect with customers searching for plumbing and mechanical services.

• When you submit a lead through a Google Lead Form, your submitted contact information is securely transferred to Lord Mechanical solely to contact you regarding your requested service.
• We use conversion tracking cookies to measure ad performance. These cookies do not contain personally identifying financial information.
• You may opt out of personalized advertising at any time by visiting Google Ad Settings.

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5. Information Sharing & Non-Disclosure

We do not sell, rent, or trade your personal information to third parties or marketing lists.

Your information is only shared with trusted service providers strictly necessary to operate our business (such as secure dispatch software, accounting systems, and IT hosting providers) or when required by law or emergency safety protocols.

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6. Data Security & Retention

We implement industry-standard administrative, technical, and physical security measures (including SSL encryption and restricted employee access) to protect your personal data against unauthorized access, loss, or misuse.

Personal information is retained only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable tax, accounting, and legal standards.

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7. Your Rights & Contact Information

Under Canadian privacy laws, you have the right to request access to your personal information, request corrections, or withdraw your consent at any time.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Privacy Officer: